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So you confirmed that you DO need to have your brakes fixed…..you've see your specialist, had your second opinion and you WILL need to have a medical procedure. Where are you going to have it done and Who will do it??? Empowered patients know that not all hospitals are the same and not all doctors share equivalent skills. Empowered patients play a major part in the decision of procedural care. Do your homework and ask a lot of questions. Since frequency is often a measure of quality in today's healthcare... Ask how many like procedures has this hospital performed this past year. What are their success rates??? Do they track their outcomes??? (You may be surprised at how much they can vary from hospital to hospital). What type of back-up is available should something go wrong??? How long will it take them to arrive???

Similarly research your doctor. Is he/she board certified??? How many years??? How many like procedures performed this year??? How are his/her outcomes for this procedure??? What is his reputation in the local medical community??? There are no dumb questions when it comes to evaluating your surgical doctor.

As a general rule avoid any outpatient surgical centers for major medical care. Instead, consider choosing a University Medical Center for your surgery. It can be as easy as changing your HMO primary care provider to someone within the university health system. University medical centers often utilize the latest technologies and approaches to your treatment and are often run by "world class" experts in the field. Additionally, university medical centers often have built-in patient review systems where "teams of doctors" evaluate your care. Once again, you will have to ask specifically who will be conducting the procedure and what are his/her qualifications.

Once you have made YOUR decision on Who and Where….Demand it from your HMO. PRINT-OUT a copy of the "Patients Are Powerful Request for Medical Services Outside Contracted Area Sample Letter"…use it as a guide to write your own. Be brief, persuasive and state your demand at the top of the letter. This effort may require a good deal of persistence... be tough and stand strong…Empowered Patients choose who and where their procedures will be done. Keep in mind that a local hospital may indeed own the practice of your primary care provider. And again, your doctor may be positively evaluated on how often he/she refers procedure to the contacted hospital. Procedures are great money-makers for hospital health system. Be aware of any relationships and acknowledge that conflicts of interest may apply. Good luck and Be Persistent... procedure are serious matters, go to the best hospital for your condition.

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